•   Signature Items
•   Bags & Purses
•   Buttons
•   Jewelry
•   Gifts & Decor
•   Baby & Mother Gifts
•   Flip Flops & Shoes
•   For Him

The following information is provided to our customers in order to facilitate fair business practices. Our goal is to treat every customer on a fair and equal basis while ensuring a profit for our company. In order to provide quality products and service to all of our customers, the policies, procedures, terms, and conditions below must be adhered to strictly.

Pricing: Although we maintain standard pricing on all of our pieces, from time to time prices will have to be increased when there is a substantial change in the silver and gold markets. Prices are based on the silver market. When silver prices fluctuate, a silver surcharge will be added to the price of the item.

Personalization: Embroidered & Standard Engraving is included in online pricing unless documented otherwise. Items can be sold without personalization. Price of item will be adjusted.

Turn Around Time: Our turn around time may vary during peak seasons. This would include Holidays such as Christmas, Mother's Day, Father's Day, Valentine's and our peak Show Schedules in January and July. At these times our turn around time could change turn around.

Return Policy

1. All personalized: engraved & embroidered items are Non-returnable and FINAL SALES.
2. If the products are damaged (see Damaged Goods below), they will be replaced using the exact engraving as the original order. If there is a change in the engraving, it will be charged as a new item.
3. All returns that are not damaged of a defect in materials or workmanship will be assessed a 15% restocking fee. These goods must also be returned in their original packaging and in resalable condition.
4. All Merchandise carries a one (1) year warranty against breakage. No returns will be accepted after 10 days of the original invoice date OTHER THAN items that are broken due to the defect in materials or workmanship.
5. Damaged items will be repaired or replaced at the discretion. If it is determined that there is no damage, the item will be returned to the customer at their cost and no credit will be issued. 
6. Returns will not be processed for customers with past due account balances until the account is made current.

Damaged and Shortage Claims: Claims for damaged goods, due to shipping, or shortage must be reported within 3 business days of receipt. All damaged merchandise must be returned in the original carton in order to file a claim.
 

Back Orders: While Sassy Pants Monograms & Accessories will make every effort to maintain stock of all styles offered; this may not always be possible. In the event an item is out of stock, we will make every attempt to ship the item as soon as possible. When an item is back ordered, you will be given an approximate arrival date. These dates cannot be guaranteed.